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You gotta pay the rent, 38 industry leaders on tech-enabled hospitality and podcasts

INSIGHT: Whenever I plan a trip, I make it a point to book a completely different type of accommodation each time. It’s a bit like being a secret shopper, but I’m there to experience the full spectrum of business models.

Pillow Talk#14 – The sleeper hit, % points, the ethics of dynamic pricing and the underdog

INSIGHT: 'Alternative' lodging is the perennial underdog. It has to work twice as hard, accomplish twice as much, and spend double the time just to be viewed as an equal.

Pillow Talk#13 – Hotelification, getting locked out in Madrid and when will Wallet be the norm?

INSIGHT:The hotelification of real estate is not a new concept. It didn’t just pop up post-pandemic after those years stuck indoors forced us to reimagine our relationship with ‘buildings’.

Pillow Talk#12 – Good growth, VRMA, the wants and needs of Gen A and AI is growing up

INSIGHT: Unless you’ve got your head buried in a big fluffy cushion protecting you from the world of LinkedIn, you’ll know that the US Vacation Rental Management Association has been in some turmoil.

Pillow Talk#11 – India is having its moment, Hilton goes outside, mea culpa and YOLO

INSIGHT: While sidestepping the crowds at Qutab Minar, my guide Sanjay told me, "India has a population of just over 1.4 billion. If you can sell something worth 1 rupee (1 cent) just once to every person, then you will be a multi-millionaire."

Pillow Talk#10 – Forever renters, Scranton, the lost 20 minutes and why buy Uplisting?

INSIGHT: Being non-American, I always thought Scranton was a made-up place. But apparently, it's not just home to Steve Carell's alter ego.

Pillow Talk#9 – Sobering leadership, buildings in the backyard, the importance of CX, and what’s in a name?

INSIGHT: The role of leadership is to look towards the horizon, to see what others may not yet be able to see and help guide a team, company, country — or even whole industry — over the terrain successfully.

Pillow Talk#8 – Distribution addiction, the long stay, the inevitability of failure and the problem with hoteliers

INSIGHT: It’s hard to stop and think but it’s important we do. As we enter more deeply into conference season, what themes and stories are the most interesting for the lodging sectors?

Pillow Talk#7 – A sextet of conferences, perception problems, change management, robotics and DATA

INSIGHT: What are the unique challenges for each sector and, more interestingly, what are the common problems that unite the experiences of all the operators, vendors, and owners who provide a temporary bed?

Pillow Talk#6: Mr&Mrs, Living+, a Malaga SWOT team and our story is ‘pants’

INSIGHT: Trends and predictions. It's that time of year. Of course, no one has a crystal ball; anything can happen over the next 12 months, but it’s already becoming clear what the big themes will be in the short-term rental, lodging and hospitality sectors next year. 

Pillow Talk#5: Semi-rational decisions, owner churn, end of the gold rush, Space as a Service, London Calling

INSIGHT: Trends and predictions. It's that time of year. Of course, no one has a crystal ball; anything can happen over the next 12 months, but it’s already becoming clear what the big themes will be in the short-term rental, lodging and hospitality sectors next year. 

Pillow Talk#4: Cultural shifts, Roami, pet peeves and Everything Everywhere (AI)

INSIGHT: Trends and predictions. It's that time of year. Of course, no one has a crystal ball; anything can happen over the next 12 months, but it’s already becoming clear what the big themes will be in the short-term rental, lodging and hospitality sectors next year.